Returns Policy
All items (except special-order items, custom-made items, shinobi shozokus, and media files/products) can be returned within 30 days of delivery. Items must be unused and in their original packaging.
There is no restocking fee.
Special-order and custom-made items are non-refundable for any reason.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
- US orders: $7.95 flat-rate shipping.
- FREE shipping on US orders over $99 (exclusions apply).
- Exclusion: long bo staffs ship at $24.95 each and do not count toward the $99 free-shipping total.
- Orders ship in about 2 business days.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.